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Why a customer can become blocked
To keep repayments secure and correctly matched, customer payments for receivables orders must be sent directly into your Treyd Wallet.
If a customer repeatedly sends payments to the wrong account or uses outdated payment details, the customer may become temporarily blocked from new receivables financing.
This helps prevent repayment issues and delays.
Common reasons a customer becomes blocked
A customer may be blocked if:
- Payments are repeatedly sent to the wrong bank account
- Payments are sent outside the Treyd Wallet
- Incorrect or outdated payment details are used
- Multiple repayment attempts fail
- Required payment references are missing repeatedly
A customer may be blocked after 3 failed repayment attempts into the Treyd Wallet.
What happens when a customer is blocked?
If a customer is blocked:
- You won’t be able to create new receivables orders for them
- Existing repayment obligations still remain active
- Additional review may be required before financing can continue
Good to know
Blocking is usually temporary and can often be resolved quickly once updated payment details are confirmed.
How to unblock a customer
To unblock a customer, you’ll need to confirm that they’ve updated their payment information and are able to pay into the correct Treyd Wallet account.
We may ask you to provide:
- Confirmation from the customer that payment details were updated
- A screenshot or document showing updated beneficiary details
- Email confirmation from the customer
- Proof the customer has your latest invoice
- Any additional repayment confirmation requested by our team
Once reviewed and approved, the customer may become eligible again for receivables financing.
Best practices to avoid blocked customers
To help repayments process smoothly:
- Always use the latest Treyd Wallet details on invoices
- Notify customers when payment details change
- Resend updated invoices when needed
- Double-check currency and account information
- Ask customers to update their ERP or banking records promptly
Tip
It’s a good idea to confirm updated payment instructions before the invoice due date.
If a payment was already sent incorrectly
If your customer already paid the wrong account:
- Contact support as soon as possible
- Gather proof of payment from the customer
- Share any payment confirmations or bank receipts
- Confirm the customer has received updated wallet details
Our team will review the case and help guide the next steps.
Monitoring repayment activity
You can track receivables repayment status directly in the Treyd platform.
This helps you:
- Identify delayed repayments
- Monitor settlement progress
- Confirm when invoices have been paid successfully
Good to know
You will receive an email confirmation both when funds arrive in your wallet and when a customer repayment is identified and automatically matched to a receivables invoice
You’re all set. Keeping your customer payment details updated helps avoid repayment issues and ensures receivables financing continues without interruption
