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How long does a withdrawal take?
Withdrawal times vary by bank and currency, but can take up to a few banking days.
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How are repayments handled in the wallet?
Repayments are settled automatically through the wallet and matched to the correct invoices.
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Can I cancel a conversion after confirming it?
As long as it's still pending, it can be canceled. Once submitted, the conversion request is processed and may not be reversible. Contact support as soon as possible if needed.
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Do I have different account details for each currency?
Yes. Each currency in your wallet has its own unique account details.
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How will I know if a customer repayment was settled automatically?
You’ll receive an email confirmation when a customer repayment has been identified, processed, and automatically matched to the correct invoice. No further action is needed from you.
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Do I need to convert currency before settling an invoice?
Not necessarily. If you're repaying a Treyd invoice, you can use Convert & Settle instead of creating a separate conversion first.
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Can I convert any currency in my wallet?
You can convert between currencies that are available and supported in your Treyd Wallet.
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What email notifications will I receive for wallet payments?
We’ll send email notifications when funds arrive in your Treyd Wallet and when customer repayments are automatically processed and matched to invoices.
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Can I use the same details for all payments?
No. You need to use the correct account details based on the currency and transfer type.
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Can I download my wallet details?
Yes. You can download a PDF with your account details using the Download confirmation button.
