Why hasn’t my repayment been registered yet?
Bank transfers can take time to process. If your payment hasn’t been reflected after 5–7 days, contact support and we’ll help you check the status.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
Why is my payout taking longer than expected?
Delays can happen due to standard processing times, compliance checks, or weekends and holidays. If the payout is significantly delayed beyond expected timelines or appears stuck, contact support and we’ll help investigate.
Currency Conversions (Payables)
Understand how currency works across invoices, payouts, and repayments — and how to choose the right setup when creating an order. How currency works in Treyd There are three key places where currency matters: * Supplier Invoice currency – The currency on your supplier invoice * Payout currency – The currenc…
How long does it take for my repayment to be received?
Repayments usually arrive within a few business days. International transfers can take up to 5–7 days depending on the banks and currency.
Can I still pay directly to the financier?
Yes. If available, you can choose between paying the financier directly or repaying via your Treyd Wallet.
How can I upload more than 4 invoices?
You’re more than welcome to merge more than 4 invoices into one PDF, as long as none of them are overdue and are for the same supplier.
How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
Why was my order rejected?
An order can be rejected if it doesn’t meet our requirements or if key information is missing. You can contact support for more details on your specific case.
