Do I need to merge multiple invoices into one file?
No. You can upload separate invoice files directly—there’s no need to merge PDFs unless you have more than 4.
How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
How long does it take to review an exemption request?
Reviews usually happen instantly.
Why was my order rejected?
An order can be rejected if it doesn’t meet our requirements or if key information is missing. You can contact support for more details on your specific case.
Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
Can I still settle invoices individually?
Yes. The original one-at-a-time settlement flow is still available, so you can choose the repayment method that works best for you.
Can I upload invoices from different suppliers in the same order?
No. All invoices must belong to the same supplier to be processed together.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
What qualifies as a valid invoice for exemption?
Invoices should be previously paid, clearly linked to the supplier, and reflect real past transactions. Make sure all details are visible and accurate.
Can I choose my own quality inspection provider?
Yes. You can use any trusted provider. We recommend Sofeast for convenience, but you’re free to choose the one that works best for you.
