What happens if my invoice currency doesn’t match the payout currency?
We won’t be able to process the order. The payout currency must match the supplier invoice currency, so make sure they’re aligned before submitting.
Can I track the payment to my supplier?
Yes. You can follow the payment progress through order statuses in the platform as it moves from processing to sent.
Can I change my order after submitting it?
You can make changes to your order before signing. Once it’s signed and submitted, you’ll need to contact support to make any changes.
Can the FX rate change after I sign?
No, once you sign the order, the FX rate is fixed and will not change.
What happens if my invoice becomes overdue?
If your invoice isn’t paid by the due date, it becomes overdue and may incur additional fees. Continued delay can lead to the invoice being handed over to our collections partner.
When will my credit limit be available again?
Your limit is updated once the invoice is settled, either automatically or after you apply wallet funds.
Why is my Treyd invoice in a different currency than my order?
You will always repay Treyd in the same currency that your credit limit is in, not necessarily the currency we made the supplier payment in.
What does “Invoice sent” mean?
Your repayment invoice has been issued. This includes the amount due and the repayment date.
Can I remove or replace an invoice before submitting?
Yes. You can update your uploaded files before submitting the order.
How long does it take for an order to be approved?
Approval times can vary, but most orders are reviewed within the same day you’ve submitted the order. Delays can happen if additional checks or information are needed.
