What happens after I sign and submit an order?
Your order is reviewed by our team. Once approved, we process the payment to your supplier and you can then download the payment confirmation from the platform.
What qualifies as a valid invoice for exemption?
Invoices should be previously paid, clearly linked to the supplier, and reflect real past transactions. Make sure all details are visible and accurate.
Can I remove or replace an invoice before submitting?
Yes. You can update your uploaded files before submitting the order.
How do I settle multiple invoices at once?
You can now select and settle multiple invoices in a single action using your wallet balance. If preferred, you can still settle invoices one at a time.
Why was my order sent back?
Your order was sent back because some details didn’t match or need updating. You’ll either get a What’sApp message or an email letting you know the order is back in draft. In the platform, you can see more details regarding the order being sent back. Review your order, make the updates, then sign and submit again. …
Do I need to merge multiple invoices into one file?
No. You can upload separate invoice files directly—there’s no need to merge PDFs unless you have more than 4.
When is my invoice considered paid?
Your invoice is considered paid once the funds in your wallet have been applied to the invoice—not when the wallet is funded.
Repaying Treyd for payables orders via the wallet
Repay your invoices directly through your Treyd Wallet for a faster, clearer payment flow. This helps you unlock your limit sooner, simplify reconciliation, and avoid unnecessary international transfer fees. What this article covers * How to repay an invoice via your wallet * What happens after you make a payme…
Why can’t I proceed with my order?
Common reasons include missing invoice details, currency mismatch, missing supplier info, or required steps like quality inspection or signatures not being completed.
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help locate your payment and guide you on next steps.
