How long does it take for an order to be approved?
Approval times can vary, but most orders are reviewed within the same day you’ve submitted the order. Delays can happen if additional checks or information are needed.
Can I continue my order while waiting for exemption approval?
No. You’ll need to wait for approval or upload a quality inspection report to proceed.
How much can be paid out to my supplier?
You can choose either the full invoice value or a partial amount, as long as it fits within your available credit limit.
What should I do if my order is sent back?
Review the feedback, update the required details, and re-submit the order. This helps us move forward with the review.
When will my credit limit be available again?
Your limit is updated once the invoice is settled, either automatically or after you apply wallet funds.
What details are needed for automatic settlement?
Include the exact reference from your invoice when making your transfer. This allows the system to match and settle the invoice automatically.
Repaying Treyd for Payables Orders via Bank Transfer
Once we’ve paid your supplier, it’s time to repay the invoice. This guide shows you how to find your payment details and complete your repayment. How to make a repayment Repayments are made via bank transfer from your account to Treyd. The payment details can vary depending on: * Your location * The currency…
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help you locate the payment and guide you on the next steps.
Which currency should I use when creating an order?
The payout currency should match the supplier invoice to avoid issues or delays.
How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
