What currencies can I use to repay?
You can repay using the invoice currency. In some cases, you may also be able to pay from another currency in your wallet, with conversion applied at settlement.
How can I upload more than 4 invoices?
You’re more than welcome to merge more than 4 invoices into one PDF, as long as none of them are overdue and are for the same supplier.
How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
Can I mix invoices from my accounting system and uploaded files?
Yes. You can combine invoices from your accounting system with manually uploaded invoice files in the same order.
What happens if my invoice becomes overdue?
If your invoice isn’t paid by the due date, it becomes overdue and may incur additional fees. Continued delay can lead to the invoice being handed over to our collections partner.
Why is my Treyd invoice in a different currency than my order?
You will always repay Treyd in the same currency that your credit limit is in, not necessarily the currency we made the supplier payment in.
How do I request a quality inspection exemption?
Go to the supplier page and upload 3 previously paid invoices. We’ll review them and confirm if the supplier can be approved as a known supplier.
Can I still pay directly to the financier?
Yes. If available, you can choose between paying the financier directly or repaying via your Treyd Wallet.
How long does it take for my repayment to be received?
Repayments usually arrive within a few business days. International transfers can take up to 5–7 days depending on the banks and currency.
Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
