Can I mix invoices from my accounting system and uploaded files?
Yes. You can combine invoices from your accounting system with manually uploaded invoice files in the same order.
What is a quality inspection and why is it required?
A quality inspection checks that your goods meet expectations before shipment. It’s sometimes required for new suppliers to reduce risk and ensure product quality.
When will my supplier receive the payment?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation or by clicking the ‘Payment tracking’ tab on the order page.
Can I upload invoices from different suppliers in the same order?
No. All invoices must belong to the same supplier to be processed together.
Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
Why is a quality inspection required for my order?
We may request a quality inspection for certain suppliers, especially if it’s your first time working with them. This helps ensure the goods meet expected standards before payment. You’ll need to upload the inspection report or 3 previously paid invoices to continue with the order. If you have any questions regardin…
How much can be paid out to my supplier?
You can choose either the full invoice value or a partial amount, as long as it fits within your available credit limit.
Do I need to add a supplier before creating an order?
Yes. We need to know your supplier details before being able to process your order. You can do this through the supplier tab or directly in the order flow.
What details are needed for automatic settlement?
Include the exact reference from your invoice when making your transfer. This allows the system to match and settle the invoice automatically.
What currencies can I use to repay?
You can repay using the invoice currency. In some cases, you may also be able to pay from another currency in your wallet, with conversion applied at settlement.
