What does “Invoice sent” mean?
Your repayment invoice has been issued. This includes the amount due and the repayment date.
Can the FX rate change after I sign?
No, once you sign the order, the FX rate is fixed and will not change.
Can I change my order after submitting it?
You can make changes to your order before signing. Once it’s signed and submitted, you’ll need to contact support to make any changes.
Currency Conversions (Payables)
Understand how currency works across invoices, payouts, and repayments — and how to choose the right setup when creating an order. How currency works in Treyd There are three key places where currency matters: * Supplier Invoice currency – The currency on your supplier invoice * Payout currency – The currenc…
What happens if my invoice becomes overdue?
If your invoice isn’t paid by the due date, it becomes overdue and may incur additional fees. Continued delay can lead to the invoice being handed over to our collections partner.
How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
What happens if my invoice currency doesn’t match the payout currency?
We won’t be able to process the order. The payout currency must match the supplier invoice currency, so make sure they’re aligned before submitting.
Why is my payout taking longer than expected?
Delays can happen due to standard processing times, compliance checks, or weekends and holidays. If the payout is significantly delayed beyond expected timelines or appears stuck, contact support and we’ll help investigate.
When is my invoice considered paid?
Your invoice is considered paid once the funds in your wallet have been applied to the invoice—not when the wallet is funded.
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help locate your payment and guide you on next steps.
