Why is a quality inspection required for my order?
We may request a quality inspection for certain suppliers, especially if it’s your first time working with them. This helps ensure the goods meet expected standards before payment. You’ll need to upload the inspection report or 3 previously paid invoices to continue with the order. If you have any questions regardin…
What repayment terms can I choose?
You can select from 30, 60, 90, 120, or 150 days depending on what works best for your business and the credit terms you’ve been offered. PRO TIP: we recommend choosing longer repayment terms if you are unsure, since these cannot be changed once the order has been signed.
How many invoices can I upload per order?
You can upload up to 4 invoice files per order.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
Why is my payout taking longer than expected?
Delays can happen due to standard processing times, compliance checks, or weekends and holidays. If the payout is significantly delayed beyond expected timelines or appears stuck, contact support and we’ll help investigate.
Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
Do I need to add a supplier before creating an order?
Yes. We need to know your supplier details before being able to process your order. You can do this through the supplier tab or directly in the order flow.
How is the total amount calculated?
We automatically combine the values from all uploaded invoices to calculate the total amount for the order. You may also manually change this if you are doing partial payments.
Can I track the payment to my supplier?
Yes. You can follow the payment progress through order statuses in the platform as it moves from processing to sent.
What happens if I only fund part of the amount?
You can make a partial payment using your wallet. Just make sure the remaining amount is settled before the due date to avoid overdue fees.
