What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help you locate the payment and guide you on the next steps.
How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help locate your payment and guide you on next steps.
Why was my order sent back?
Your order was sent back because some details didn’t match or need updating. You’ll either get a What’sApp message or an email letting you know the order is back in draft. In the platform, you can see more details regarding the order being sent back. Review your order, make the updates, then sign and submit again. …
What happens after I sign and submit an order?
Your order is reviewed by our team. Once approved, we process the payment to your supplier and you can then download the payment confirmation from the platform.
How long does it take to review an exemption request?
Reviews usually happen instantly.
What happens if my repayment is late?
If your repayment is late, a late fee invoice may be issued. This is calculated based on the late fee interest, the overdue amount and the number of days past the due date.
What qualifies as a valid invoice for exemption?
Invoices should be previously paid, clearly linked to the supplier, and reflect real past transactions. Make sure all details are visible and accurate.
When does the payout process start?
The payout process begins on your selected payout date and once your order is approved.
Why does the FX rate change before I sign?
The FX rate is updated hourly based on market rates. It’s only locked in once you sign the order.
