Do I need to add a supplier before creating an order?
Yes. We need to know your supplier details before being able to process your order. You can do this through the supplier tab or directly in the order flow.
What happens if I only fund part of the amount?
You can make a partial payment using your wallet. Just make sure the remaining amount is settled before the due date to avoid overdue fees.
What is a quality inspection and why is it required?
A quality inspection checks that your goods meet expectations before shipment. It’s sometimes required for new suppliers to reduce risk and ensure product quality.
What should I do if my supplier hasn’t received the payment?
First, check the payout status in your order. If it shows “Payout sent,” allow up to 3-5 bank days for international transfers. If it’s still not received after that, contact support and we’ll help trace it.
Currency Conversions (Payables)
Understand how currency works across invoices, payouts, and repayments — and how to choose the right setup when creating an order. How currency works in Treyd There are three key places where currency matters: * Supplier Invoice currency – The currency on your supplier invoice * Payout currency – The currenc…
How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
Can I choose my own quality inspection provider?
Yes. You can use any trusted provider. We recommend Sofeast for convenience, but you’re free to choose the one that works best for you.
Do payouts happen on weekends or holidays?
No. Payments are only processed on bank days, so weekends and public holidays may add extra time.
Can I repay in a different currency?
No, repayments must be made in the same currency shown on your invoice.
What does “Waiting for approval” mean?
Your order is being reviewed by our team. We’re checking the details before approving the payout. We’ll reach out if anything is needed from you.
