How do I settle multiple invoices at once?
You can now select and settle multiple invoices in a single action using your wallet balance. If preferred, you can still settle invoices one at a time.
How long does a payout take to reach my supplier?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation.
Can I still settle invoices individually?
Yes. The original one-at-a-time settlement flow is still available, so you can choose the repayment method that works best for you.
What happens if I upload a duplicate invoice?
Duplicate invoices may be rejected or sent back for correction. If this happens, you can update the order and resubmit it.
How do I request a quality inspection exemption?
Go to the supplier page and upload 3 previously paid invoices. We’ll review them and confirm if the supplier can be approved as a known supplier.
What repayment terms can I choose?
You can select from 30, 60, 90, 120, or 150 days depending on what works best for your business and the credit terms you’ve been offered. PRO TIP: we recommend choosing longer repayment terms if you are unsure, since these cannot be changed once the order has been signed.
How can I skip the quality inspection?
If you’ve worked with the supplier before, you can upload 3 previously paid invoices to request approval as a known supplier and skip future inspections.
What if I don’t have signing rights?
You can still prepare the order. In the final step, select someone with signatory rights and send them a signature request. They’ll be notified to review, sign, and submit the order.
How do I track my order status?
Go to the Orders page on the platform. You’ll see the latest status and any actions needed from you.
Which currency should I use when creating an order?
The payout currency should match the supplier invoice to avoid issues or delays.
