What happens after I sign and submit an order?
Your order is reviewed by our team. Once approved, we process the payment to your supplier and you can then download the payment confirmation from the platform.
What happens if I only fund part of the amount?
You can make a partial payment using your wallet. Just make sure the remaining amount is settled before the due date to avoid overdue fees.
What happens if my repayment is late?
If your repayment is late, a late fee invoice may be issued. This is calculated based on the late fee interest, the overdue amount and the number of days past the due date.
How do I request a quality inspection exemption?
Go to the supplier page and upload 3 previously paid invoices. We’ll review them and confirm if the supplier can be approved as a known supplier.
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help you locate the payment and guide you on the next steps.
Why was my order sent back?
Your order was sent back because some details didn’t match or need updating. You’ll either get a What’sApp message or an email letting you know the order is back in draft. In the platform, you can see more details regarding the order being sent back. Review your order, make the updates, then sign and submit again. …
How do I repay an invoice?
Repayments are made via bank transfer using the details on your invoice. Always use the exact details provided.
How can I skip the quality inspection?
If you’ve worked with the supplier before, you can upload 3 previously paid invoices to request approval as a known supplier and skip future inspections.
What should I do if my order is sent back?
Review the feedback, update the required details, and re-submit the order. This helps us move forward with the review.
Why can’t I proceed with my order?
Common reasons include missing invoice details, currency mismatch, missing supplier info, or required steps like quality inspection or signatures not being completed.
