How is the total amount calculated?
We automatically combine the values from all uploaded invoices to calculate the total amount for the order. You may also manually change this if you are doing partial payments.
When does currency conversion happen?
Currency conversion happens once, when the payout currency differs from your credit limit currency.
When will my credit limit be available again after repayment?
Once your payment is received, your invoice is marked as closed and your credit limit is updated.
How do I track my order status?
Go to the Orders page on the platform. You’ll see the latest status and any actions needed from you.
When do I need to upload a quality inspection report?
If your order requires it, you’ll see the Quality inspection section during order creation. You won’t be able to continue until either a report or 3 previously paid invoices from the supplier are uploaded.
What happens if I upload a duplicate invoice?
Duplicate invoices may be rejected or sent back for correction. If this happens, you can update the order and resubmit it.
Can I repay in a different currency?
No, repayments must be made in the same currency shown on your invoice.
What if I don’t have signing rights?
You can still prepare the order. In the final step, select someone with signatory rights and send them a signature request. They’ll be notified to review, sign, and submit the order.
Which currency should I use when creating an order?
The payout currency should match the supplier invoice to avoid issues or delays.
Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
