How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
How long does a payout take to reach my supplier?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation.
What does “Waiting for approval” mean?
Your order is being reviewed by our team. We’re checking the details before approving the payout. We’ll reach out if anything is needed from you.
What happens if I upload a duplicate invoice?
Duplicate invoices may be rejected or sent back for correction. If this happens, you can update the order and resubmit it.
What does “Invoice sent” mean?
Your repayment invoice has been issued. This includes the amount due and the repayment date.
How do I repay an invoice?
Repayments are made via bank transfer using the details on your invoice. Always use the exact details provided.
What does “payment initiation” mean?
It means Treyd has instructed our payment provider to start the transfer and that your funds will be sent out shortly.
Why does the FX rate change before I sign?
The FX rate is updated hourly based on market rates. It’s only locked in once you sign the order.
When do I need to upload a quality inspection report?
If your order requires it, you’ll see the Quality inspection section during order creation. You won’t be able to continue until either a report or 3 previously paid invoices from the supplier are uploaded.
How can I skip the quality inspection?
If you’ve worked with the supplier before, you can upload 3 previously paid invoices to request approval as a known supplier and skip future inspections.
