When is my invoice considered paid?
Your invoice is considered paid once the funds in your wallet have been applied to the invoice—not when the wallet is funded.
What happens if I only fund part of the amount?
You can make a partial payment using your wallet. Just make sure the remaining amount is settled before the due date to avoid overdue fees.
How is the total amount calculated?
We automatically combine the values from all uploaded invoices to calculate the total amount for the order. You may also manually change this if you are doing partial payments.
Why can’t I proceed with my order?
Common reasons include missing invoice details, currency mismatch, missing supplier info, or required steps like quality inspection or signatures not being completed.
When does currency conversion happen?
Currency conversion happens once, when the payout currency differs from your credit limit currency.
When do I need to upload a quality inspection report?
If your order requires it, you’ll see the Quality inspection section during order creation. You won’t be able to continue until either a report or 3 previously paid invoices from the supplier are uploaded.
Can I repay in a different currency?
No, repayments must be made in the same currency shown on your invoice.
When will my credit limit be available again after repayment?
Once your payment is received, your invoice is marked as closed and your credit limit is updated.
How do I repay an invoice?
Repayments are made via bank transfer using the details on your invoice. Always use the exact details provided.
What happens if I don’t pay the full amount?
If the full amount isn’t received, your invoice may remain open or be marked as overdue. Make sure to cover any bank fees so the full amount arrives.
