Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
What does “Payout sent” mean?
The payment has left our bank and is on its way to your supplier.
What happens if my invoices don’t match?
If there are inconsistencies (e.g. different suppliers or currencies), the order may be flagged or sent back for correction.
What does “Waiting for approval” mean?
Your order is being reviewed by our team. We’re checking the details before approving the payout. We’ll reach out if anything is needed from you.
What should I do if my supplier hasn’t received the payment?
First, check the payout status in your order. If it shows “Payout sent,” allow up to 3-5 bank days for international transfers. If it’s still not received after that, contact support and we’ll help trace it.
What does “payment initiation” mean?
It means Treyd has instructed our payment provider to start the transfer and that your funds will be sent out shortly.
What does Treyd finance?
We finance a range of business expenses by paying supplier invoices directly. This includes inventory purchases, supply chain services, digital marketing expenses and pre-production payments. Financing is limited to costs that are in line with the customer’s registered business description. We cannot finance fixed…
After Submitting an Order
Once you’ve submitted your order, we review it and prepare the payment to your supplier. To make this process clearer, each order moves through different statuses. These show exactly where your order is at any given time. Order statuses explained Here’s what each status means: * Waiting for approval Your ord…
Booking a Quality Inspection or Exempting a Provider
Quality inspection: how it works A quality inspection helps ensure the goods you receive meet expectations before reaching your customers. If you’re working with a new supplier, a quality inspection may be required before your order can proceed. Upload a quality inspection report During order creation, you’ll s…
Creating an Order
Ready to place your first order? This guide walks you through each step in the order flow so you know exactly what to expect. Before you start You’ll go through these sections when creating an order: * Supplier invoice * Treyd payout * Repayment terms * Supplier * Quality inspection (if required) 1. Suppl…
