Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
Will Treyd contact my customer directly?
Not without your knowledge. If additional review is needed, our team will coordinate with you first.
Can my customer pay my old bank account instead?
No. Payments must be made to the Treyd Wallet account shown on the invoice.
Can I still create receivables orders for a blocked customer?
No. New receivables orders can’t be submitted while the customer is blocked.
Can I create an order while my customer is under review?
No. The customer must first be approved before receivables orders can be submitted.
Can I use an invoice from another company in my group?
No. The invoice must be issued by the same legal entity that holds the credit line with Treyd.
What happens if my customer pays the wrong account?
The repayment may not be matched automatically, which can delay settlement and require manual review.
Why does each customer have their own limit?
Each customer is reviewed individually based on credit and compliance assessments.
Do I always need to provide proof of delivery?
Not always, but we may request it during review. It’s best to have it ready to avoid delays.
What proof of delivery can I provide?
You can provide documents like a signed delivery note, bill of lading, courier tracking, delivery confirmation, or a signed invoice.
