Can I still create receivables orders for a blocked customer?
No. New receivables orders can’t be submitted while the customer is blocked.
What can I do with funds in my Treyd Wallet?
You can: * Withdraw funds to your bank account * Settle Treyd invoices * Convert between supported currencies * Convert and settle an invoice in a single request
Do I always need to provide proof of delivery?
Not always, but we may request it during review. It’s best to have it ready to avoid delays.
What happens if my customer pays the wrong account?
The repayment may not be matched automatically, which can delay settlement and require manual review.
Can I use an invoice from another company in my group?
No. The invoice must be issued by the same legal entity that holds the credit line with Treyd.
Where are receivables payouts sent?
Receivables payouts are sent directly to your Treyd Wallet.
Why is my receivables invoice still unpaid?
This can happen if: * The payment was sent to the wrong account * The wrong currency was used * Payment references were missing * The payment has not yet been received into your Treyd Wallet
What happens when my customer payment is received?
The receivables invoice is settled automatically once the payment reaches your Treyd Wallet.
How do I unblock a customer?
You’ll need to provide proof that the customer has updated their payment details and can repay into the correct Treyd Wallet account.
Why does each customer have their own limit?
Each customer is reviewed individually based on credit and compliance assessments.
