How can I avoid customers becoming blocked?
Make sure invoices always contain the latest Treyd Wallet details and confirm customers have updated their payment records.
Can my customer pay in a different currency?
No. Payments should be made in the same currency as the invoice.
Where can I see my customer’s available limit?
You can view available customer limits directly in the Treyd platform.
Blocked customers in receivables financing
Why a customer can become blocked To keep repayments secure and correctly matched, customer payments for receivables orders must be sent directly into your Treyd Wallet. If a customer repeatedly sends payments to the wrong account or uses outdated payment details, the customer may become temporarily blocked from ne…
Can I include multiple products or charges on the invoice?
Yes, but the invoice should reflect your usual business activity. Avoid adding unrelated or excessive charges.
What happens when my customer payment is received?
The receivables invoice is settled automatically once the payment reaches your Treyd Wallet.
Can customer limits change over time?
Yes. Limits and advance rates may be adjusted based on ongoing risk and payment reviews.
Why does my customer need to pay into my Treyd Wallet?
Your customer pays directly into your Treyd Wallet so repayments can be handled automatically, settled smoothly, and on time. This setup also supports undisclosed factoring, which means your customer relationship stays fully in your hands — from your customer’s perspective, the payment still appears to go directly…
Why was my customer blocked?
Customers can become blocked after repeated failed repayment attempts or use of incorrect payment details.
Find Your Treyd Wallet Account Details
Looking for your Treyd Wallet bank details? You can find everything you need in just a few clicks—right inside your account. How to find your wallet details 1. Go to your Wallet Head to Wallet in the left-hand menu. You’ll land on your wallet overview, where you can see: * All your balances * Your availabl…
