Why is my receivables invoice still unpaid?
This can happen if: * The payment was sent to the wrong account * The wrong currency was used * Payment references were missing * The payment has not yet been received into your Treyd Wallet
Can I still create receivables orders for a blocked customer?
No. New receivables orders can’t be submitted while the customer is blocked.
What happens if my customer pays the wrong account?
The repayment may not be matched automatically, which can delay settlement and require manual review.
What proof of delivery can I provide?
You can provide documents like a signed delivery note, bill of lading, courier tracking, delivery confirmation, or a signed invoice.
Can my customer pay in a different currency?
No. Payments should be made in the same currency as the invoice.
Do I always need to provide proof of delivery?
Not always, but we may request it during review. It’s best to have it ready to avoid delays.
What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
What are my repayment terms for receivables orders?
Your repayment date must match the due date on your customer invoice when you create a receivables order.
Can I create an order while my customer is under review?
No. The customer must first be approved before receivables orders can be submitted.
Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
