-
What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
-
What proof of delivery can I provide?
You can provide documents like a signed delivery note, bill of lading, courier tracking, delivery confirmation, or a signed invoice.
-
What happens if my customer pays the wrong account?
The repayment may not be matched automatically, which can delay settlement and require manual review.
-
Can my customer pay in a different currency?
No. Payments should be made in the same currency as the invoice.
-
How do I unblock a customer?
You’ll need to provide proof that the customer has updated their payment details and can repay into the correct Treyd Wallet account.
-
Can I create an order while my customer is under review?
No. The customer must first be approved before receivables orders can be submitted.
-
Do I always need to provide proof of delivery?
Not always, but we may request it during review. It’s best to have it ready to avoid delays.
-
Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
-
What happens if the payment details don’t match?
The repayment will not be settled automatically, which can delay settlement and require manual review.
-
What are my repayment terms for receivables orders?
Your repayment date must match the due date on your customer invoice when you create a receivables order.
