Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
Why does my customer need to pay into my Treyd Wallet?
Your customer pays directly into your Treyd Wallet so repayments can be handled automatically, settled smoothly, and on time. This setup also supports undisclosed factoring, which means your customer relationship stays fully in your hands — from your customer’s perspective, the payment still appears to go directly…
What happens if my invoice doesn’t include Treyd Wallet details?
The order can’t be processed. Your invoice must show your Treyd Wallet as the payment recipient.
Why was my customer blocked?
Customers can become blocked after repeated failed repayment attempts or use of incorrect payment details.
Can my customer pay my old bank account instead?
No. Payments must be made to the Treyd Wallet account shown on the invoice.
Find Your Treyd Wallet Account Details
Looking for your Treyd Wallet bank details? You can find everything you need in just a few clicks—right inside your account. How to find your wallet details 1. Go to your Wallet Head to Wallet in the left-hand menu. You’ll land on your wallet overview, where you can see: * All your balances * Your availabl…
How to Convert Currency in Your Treyd Wallet
Have funds in one currency but need another? You can convert directly in your Treyd Wallet in just a few steps. This is useful if your customer pays in one currency but your invoice with Treyd is in another. If you're converting funds to repay a Treyd invoice, you can also use Convert & Settle to complete both actio…
Withdrawing Funds from Your Treyd Wallet
Need to move money from your Treyd Wallet to your bank account? You can do it directly on the platform in just a few steps. How to withdraw funds * Go to Wallet in the left-hand menu. * Click Withdraw . * Enter the currency and amount you want to withdraw. * Select the bank account you’d like to send the f…
Receivables Order Creation
Create a receivables order Want to finance an invoice through Treyd? This guide walks you through how to prepare and submit a receivables order correctly, so everything runs smoothly from the start. Prepare your invoice Make sure your invoice is complete and easy to review. It should include: * Your company …
