Is customer blocking permanent?
Usually not. Most blocks can be resolved once updated payment details are confirmed.
Can customer limits change over time?
Yes. Limits and advance rates may be adjusted based on ongoing risk and payment reviews.
How will I know if a customer repayment was settled automatically?
You’ll receive an email confirmation when a customer repayment has been identified, processed, and automatically matched to the correct invoice. No further action is needed from you.
Repayment guidelines for receivables orders
Understand how receivables repayments work When a receivables order is paid out by Treyd, the funds are sent directly to your Treyd Wallet. Your customer must then repay the invoice into the same Treyd Wallet account shown on the invoice. This is an important part of how receivables financing works and helps ensur…
Customer limits for receivables orders
Understand how customer limits work Before you can create a receivables order, your customer needs to be reviewed and approved by Treyd. Each customer is assigned their own financing limit and advance rate. This helps determine: * How much financing is available for that customer * How much of the invoice value …
Blocked customers in receivables financing
Why a customer can become blocked To keep repayments secure and correctly matched, customer payments for receivables orders must be sent directly into your Treyd Wallet. If a customer repeatedly sends payments to the wrong account or uses outdated payment details, the customer may become temporarily blocked from ne…
What is an advance rate?
The advance rate determines how much of the invoice amount Treyd pays out upfront.
How recent does my invoice need to be?
Your invoice must have a due date of at least 20 days from date of submission.
Will Treyd contact my customer during the review?
No. The review process happens behind the scenes and your customer is not contacted.
What is a customer limit?
A customer limit is the maximum financing available for a specific customer you invoice through receivables financing.
