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What proof can I provide to unblock a customer?
Examples include: * Email confirmation from the customer * Updated payment instructions * Screenshots of updated banking details * Confirmation the customer received the corrected invoice
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Do I need to convert currency before settling an invoice?
Not necessarily. If you're repaying a Treyd invoice, you can use Convert & Settle instead of creating a separate conversion first.
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Why is my receivables invoice still unpaid?
This can happen if: * The payment was sent to the wrong account * The wrong currency was used * Payment references were missing * The payment has not yet been received into your Treyd Wallet
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Can customer limits change over time?
Yes. Limits and advance rates may be adjusted based on ongoing risk and payment reviews.
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Blocked customers in receivables financing
Why a customer can become blocked To keep repayments secure and correctly matched, customer payments for receivables orders must be sent directly into your Treyd Wallet. If a customer repeatedly sends payments to the wrong account or uses outdated payment details, the customer may become temporarily blocked from ne…
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Where are receivables payouts sent?
Receivables payouts are sent directly to your Treyd Wallet.
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Will Treyd contact my customer during the review?
No. The review process happens behind the scenes and your customer is not contacted.
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What is a customer limit?
A customer limit is the maximum financing available for a specific customer you invoice through receivables financing.
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Can I convert currency and settle an invoice at the same time?
Yes. The Convert & Settle feature allows you to complete both actions in one request instead of creating separate conversion and settlement requests.
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What email notifications will I receive for wallet payments?
We’ll send email notifications when funds arrive in your Treyd Wallet and when customer repayments are automatically processed and matched to invoices.
