Is customer blocking permanent?
Usually not. Most blocks can be resolved once updated payment details are confirmed.
Why is my receivables order delayed or rejected?
Common reasons include missing wallet details, mismatched dates, unsupported currency, or missing proof of delivery.
How will I know if a customer repayment was settled automatically?
You’ll receive an email confirmation when a customer repayment has been identified, processed, and automatically matched to the correct invoice. No further action is needed from you.
What proof can I provide to unblock a customer?
Examples include: * Email confirmation from the customer * Updated payment instructions * Screenshots of updated banking details * Confirmation the customer received the corrected invoice
How recent does my invoice need to be?
Your invoice must have a due date of at least 20 days from date of submission.
How do I unblock a customer?
You’ll need to provide proof that the customer has updated their payment details and can repay into the correct Treyd Wallet account.
Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
Will Treyd contact my customer during the review?
No. The review process happens behind the scenes and your customer is not contacted.
Why is my receivables invoice still unpaid?
This can happen if: * The payment was sent to the wrong account * The wrong currency was used * Payment references were missing * The payment has not yet been received into your Treyd Wallet
What account should my customer pay into?
Your customer must pay directly into the Treyd Wallet account shown on the invoice.
