What happens if I disconnect my commerce or change my payout account while using my add-on?
If you are using more than your standard limit, disconnecting your commerce or removing or unmatching your Wallet payout account deactivates both your fixed part and add-on. If you are within your standard limit, you simply lose the add-on and keep your fixed limit. To stay safe, keep your commerce connected and your…
What happens to my existing orders if my limit drops?
They continue to their agreed term. A change to your limit only affects your ability to place new orders.
How will I know when my limit changes?
You will get an in-app notification and an email whenever your add-on changes.
How do I go back to my standard limit only?
Contact Treyd Support, and we'll switch off the add-on so you keep your standard limit.
Do I need to change anything in Treyd?
No. Once your Shopify payouts land in your Wallet, your add-on activates automatically at the next update.
Will my order use the fixed part or the add-on first?
Neither. Your limit is used as one number, so orders are not split between the two parts
What if I sell in more than one currency?
You only need to route at least one currency to your Wallet. The more currencies you route, the more add-on you can unlock. Add each currency's Treyd Wallet details as a separate payout account in Shopify.
Do I need to apply for the add-on?
No. It is switched on automatically once you meet all the conditions.
Routing your Shopify payouts to your Treyd Wallet
Your performance limit grows when your Shopify revenue flows through your Treyd Wallet. To unlock and keep your add-on, you point Shopify's payout account at your Treyd Wallet, so every sale lands where Treyd can see it. This guide walks you through the guided setup, from finding your Wallet details in Treyd to upda…
Will this affect my existing orders?
No. Existing orders run to their agreed term. Routing changes only affect your ability to place new orders.
