Can I disconnect my bank account?
Yes, you can disconnect your bank account at any time from the Company page.
Why was my KYC sent back or rejected?
This can happen if information is missing, unclear, or incorrect. You’ll be asked to review and update your details before resubmitting.
Is it safe to connect my bank account?
Yes, Treyd is regulated under EU/UK open banking law (PSD2). The connection is strictly read-only — we can see your transaction data but cannot move funds or make any changes to your account. You can revoke access at any time.
Credit limit explained
Your available credit limit shows how much you can finance with Treyd at any given time. This article explains how limits work, why they change, and what to do if your limit is reduced or paused. What your credit limit means Your credit limit is the total amount you can use to place orders. * It’s not fixed a…
What should I do if my KYC has expired?
Go to the Company page, click “Renew KYC,” review your details, and submit the updated information to reactivate your account.
What information do I need to provide during onboarding?
You’ll need company details, ownership information, and some financial and operational information about your business.
How to Complete and Update Your KYC
To use Treyd, you’ll need to complete your KYC (Know Your Customer). This helps us stay in line with regulations and keep your account active. What KYC includes You’ll be asked to provide details about: * Your company (structure, ownership, operations) * Key people (owners, signatories, UBOs) * Financial and …
How will I know when I’m approved?
You’ll be notified once your onboarding is complete and your account is ready to use.
What does Treyd finance?
We finance a range of business expenses by paying supplier invoices directly. This includes inventory purchases, supply chain services, digital marketing expenses and pre-production payments. Financing is limited to costs that are in line with the customer’s registered business description. We cannot finance fixed…
Adding Power of Attorney and Signatory Rights
You can set up a Power of Attorney directly on the platform in just a few steps. This guide shows you how to create and send a POA request. How to set up a POA * Go to Company in the left-hand menu * Click Documents * Under Power of Attorney , click Create new Choose who signs and who receives access…
